Free programs · Updated weekly
De-escalation and Difficult Customer Interactions
Calm upset customers, spot warning signs early and know when to get help.
What it is
Scenario questions on the first words to say to an upset customer, keeping your own safety in mind, noticing warning signs and knowing when to call a manager or security.
New questions are added automatically every week, so the content tracks the latest guidance and the newest threats as they appear.
14 questions so far, and the set keeps growing.
Who it's for
Cashiers, servers, receptionists, field technicians, clinic staff and anyone who deals with the public.
How it works
- 01Add the program to your organization in one click from the Program Catalog.
- 02Invite your people. Each gets a few short questions a day, in about 5 minutes.
- 03Spaced repetition brings back what they got wrong until they know it, and your dashboard shows who has mastered what.
- 04The program keeps itself current: new questions are added automatically as fresh guidance and threats appear.
What it is not
- Not self-defense or physical restraint training.
- Not a replacement for your workplace violence prevention plan.
- Awareness-level content built from public CDC NIOSH and US OPM material.
Free program. You only pay the usual small per-answer fee when people learn, and new accounts start with 200 free credits. See pricing